Information we collect
Information you give us
- Contact details: name, company, email, phone number, country and state or province.
- Details about your facility: number of locations, the solutions you are interested in and any notes you add.
- Utility bills you upload, which may include your account number, service address, rate and usage history.
Information collected automatically
- The page you submitted a form from, the referring website and campaign parameters in the link you followed (such as utm_source).
- Usage data from analytics and advertising tools, including pages viewed, device and browser type and approximate location derived from your IP address.
How we use your information
- To review your utility bills and assess which solutions, if any, fit your facility.
- To contact you about your inquiry by email, text or phone, with your consent.
- To prepare proposals and coordinate site surveys and installations.
- To understand how our website is used and improve it.
- To meet legal and regulatory obligations.
Utility bills you upload
Bills are used only to review your account and prepare recommendations for your facility. We may share them with engineering partners and installers who help with that review, under confidentiality obligations. We do not sell your bills or the data in them.
Uploaded files are stored in our customer relationship management system with access limited to staff and partners working on your review. We keep them for as long as needed to serve you and meet legal requirements, then delete them. You can ask us to delete your bills at any time.
Consent and electronic messages
We send commercial electronic messages only with your consent, as required by Canada's Anti-Spam Legislation (CASL) and applicable United States laws, including the CAN-SPAM Act and the Telephone Consumer Protection Act. You give express consent by checking the consent box on our forms. That consent covers emails, text messages and phone calls, including messages and calls sent using automated technology, prerecorded or artificial voice, or AI-generated voice or messages.
Every email we send includes a way to unsubscribe. You can reply STOP to any text message. You can also withdraw consent at any time by contacting us using the details below. Message and data rates may apply to text messages.
Cookies, analytics and advertising
We use Google Analytics and the Meta Pixel to measure how visitors use our site and to understand the results of our advertising. These tools set cookies and collect usage data as described above. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google's browser add-on. When you first visit, a banner asks whether to allow these cookies. They load only if you accept, and you can change your choice at any time with Cookie settings at the bottom of every page.
Our explainer videos play from our own website with the browser's built-in video player. Nothing loads until you press play, and the player sets no cookies.
Sharing your information
We share personal information only as needed to serve you:
- With engineering partners, installers and contractors working on your review or project.
- With service providers that host our website, run our CRM and send our messages.
- When required by law or to protect our rights.
Where your information is stored
Our service providers may store and process information in the United States or other countries. If you are in Canada, your information may be subject to the laws of those jurisdictions, including lawful access by their authorities.
Your rights
Visitors in Canada
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to the personal information we hold about you, ask us to correct it and withdraw consent to its use, subject to legal and contractual limits. You may also contact the Office of the Privacy Commissioner of Canada.
Visitors in the United States
Depending on your state, you may have the right to know what personal information we collect, to request access or deletion and to opt out of certain sharing. We do not sell personal information. We will honor requests as required by the law that applies to you.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site is intended for businesses and is not directed to children under 16.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.
Contact us about privacy
For access, correction or deletion requests, or to withdraw consent, contact Enzo Solar, doing business as Enzo NRG: email info@enzonrg.com or call 1-844-ENZO-NRG (844-369-6674). We respond to requests within 30 days.